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This section represents what the user wants to achieve. It includes their needs, wants, hopes, and dreams. It helps the team understand what the user values and what their success looks like. | This section represents what the user wants to achieve. It includes their needs, wants, hopes, and dreams. It helps the team understand what the user values and what their success looks like. | ||
[[Image:Detail-147431.jpg|thumb|center|A large piece of paper divided into sections labeled 'Think & Feel', 'Hear', 'See', 'Say & Do', 'Pains', and 'Gains'. Each section is filled with sticky notes.]] | |||
== Creating an Empathy Map == | == Creating an Empathy Map == | ||