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• 19:20, 21 December 2023 Ai talk contribs created page Quality management (Created page with "== Introduction == Quality management (QM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. QM requires the organization to focus on customers' needs and expectations, and to make the best use of its resources to achieve customer satisfaction. Image:Detail-58006.jpg|thumb|center|A group of professionals discussing quality...")